Shipments

How long does delivery need to be completed in Italy?

The order is normally processed within 2 days of receipt of payment. For delivery it takes on average 3 working days, excluding Sicily Calabria and Sardinia, so it may take 2-3 more days. The couriers used are among the best in Italy. Follow your package using the tracking number we sent you.

Product are sent by 24h (working days) if belonging to IMPERDIBILI category (all prdoucts must be in IMPERDIBILI category). Finally for last 5% products you should ask timing to acquisti@paleperpizza.it

How long does delivery need to be completed abroad?

Time manage products is almost the same for Italy (the only exeption is for large quantities of products and just in case of duty documents). Delivery time change for each Country (from 2 to 7 on avarage).

Orders from 28/7 to 18/8 will be shipped in order of arrival from 21/8.

Are the products immediately available?

Yes, the 95% of products are immediately available. We need about 2 days to pack and delivery times useful for the express courier. Obviously, products that require customization need longer time.

How much does a shipment cost??

The shipment price varies with the destination and the items that were purchased. To get the correct quote, once you have added the products to the cart, enter your address and you will have the exact amount. If the destination is foreign, request a quote anyway as the price could deviate from the price presented due to the fluctuations to which the numerous variables that determine the price are subject.

In which countries do you ship?

We ship worldwide. So Italy and the rest of the world. The only thing to consider is that in the case of large quantities or if the destination address is considered a remote or difficult to reach place, we recommend asking for a shipping quote by e-mail to acquisti acquisti@paleperpizza.it.

Is it possible to indicate the exact time for delivery?

It is not possible. Couriers can deliver throughout the day (7-19). If you cannot wait for this period of time, please indicate a shipping address where there is someone who can cover this period.

What happens if I don’t collect the package (stock)?

If the courier does not find anyone at the delivery (or the delivery address provided is incorrect), the courier will attempt a second delivery and if this is also unsuccessful, the product will go into storage. At this point, the costs of storage (in all its parts) will be borne by the recipient and will be required to release the products and bring them to their destination, or if the products will return to the sender’s warehouse, again for the reasons described above or for customer’s return request, will in any case be withheld.

Delayed Deliveries

99% of our deliveries are made within the times indicated. However, delays may occur due to force majeure (natural events, difficult atmospheric situations, etc …), due to problems relating to the courier or due to stock failure. The latter case is very rare for pizzeria equipment, more likely for craft beer products, which by their nature are linked to a production process and related craft stocks. In such cases it will be expressly communicated in the product sheet with the following wording: “not available”. If the unavailability should instead occur during an order in progress (since at the same time the last available product had been purchased a few moments before by another buyer) we will inform you by e-mail at the address indicated during the d ‘process. purchase. At which you can decide to wait for the new availability (in the case of craft beer approximately 2 weeks plus delivery times), or you can replace it with another product among those available, or finally, you can decide to cancel the order and receive reimbursement within the established time.

Why do we ask for your mobile number?

All couriers require a telephone number in case they need to contact you for delivery purposes (not to fix the delivery appointment, which is for specific product categories and only after explicit communication from customer care via email).

Can I check the status of the shipment (trackin number)?

Once the product is shipped, the tracking number (shipping code) will be sent to you, allowing you to know where the purchased goods are.

What should I do if what I have purchased does not arrive on time?

Check the tracking number and verify where the shipment is. If in transit you can only wait or call the courier to understand the reasons for the delay. If it hasn’t started yet, call customer care who will give you the necessary explanations.

If the ordered product does not arrive because it is in stock, what should I do?

It may happen that the ordered package is finished in storage in the warehouse of the shipper after 2 delivery attempts (read the point “Storage costs”) to see the specifications), so you must:

• Get the tracking code and courier name immediately (you can find them both in our order confirmation emails)
• Immediately call customer support at the number you find on the courier’s website and explain/understand the reason and provide the corrective.
• Send us an e-mail to purchases@paleperpizza.it to contact us by indicating the relevant no. order.

Inventory costs

In case of impossibility of delivery to the address indicated by the customer at the time of the order, the material will be held in storage at the courier’s warehouses for a certain number of working days (depending on the courier) at a price that also depends on of the courier (to be asked to customer service), which will be charged to the customer. Failure to collect by the customer or scheduling a new delivery within 5 working days will result in the return of the order at the sender’s warehouses.

What is the benefit of insuring my shipment?

By insuring the shipment, you insure the products from possible damage caused by transport and/or loss of the package, being able to return the damaged and/or lost product free of charge. What you need to do to enforce it is:

• case 1 – case of dented package – accept with reserve specifying the reason. Ex. Acceptance with reserve for dented package;
• case 2 – if the package is intact and therefore damage is not evident – accept with reserve and immediately contactveri@paleperpizza.it providing photographic documentation. The damage must be compatible with unrecognition at the time of receipt; the communication must arrive no later than 8 days (consecutive, no working days) from delivery.
• case 3 – in case of loss, please contact the courier and our customer service immediately by writing to ordini@paleperpizza.it, indicating the relative shipping number.

In summary If the goods arrive at their destination broken or damaged, k4net undertakes to replace the product at its own expense, only and exclusively if the recipient has found the breakage or damage in the presence of the courier who made the delivery or if indicated on the receipt document ACCEPTANCE WITH RESERVE.

Verification of the delivered goods

In case of delivery of a visibly altered package (in the packaging, scotch tape, or because it is wet) he must accept with reserve for the purposes of the validity of the insurance.

Accepting with reserve means writing it followed by motivation. Because writing only accepted with reserve does not give the right to compensation. Ex. ACCEPTED WITH RESERVE FOR DAMAGED PACKAGE. In case of use of the electronic machine by the courier, make sure that it has written the RESERVE OF CONTROL on the screen of the same.

Delivery of huge / or bulky products

Large-volume products weighing more than 100 kg will be delivered with vehicles equipped with a tail lift for unloading on the ground. It will be the responsibility of the buyer to check and evaluate the possibility of reaching and stopping the indicated address by means of MEDIUM SIZE.

If this is not possible and the vehicle is therefore forced to return, the customer can communicate another delivery address, incurring the consequent delivery costs (evaluated case by case).

Delivery always means on the street level, delivery will never be made on the floor or using the porterage service to support you in transporting the package where you want.